Shipping policy

About Our Delivery and Shipping Services

The Standard time of Delivery for each product is minimum 12 to maximum 15 working days. We provide shipping within India and to multiple locations outside India. We have tie-ups with leading logistics provider to handle your order in the best possible way and to ensure a safe and fast delivery to you.

In case you are not reachable, or you do not accept the delivery of the products when attempted by us, we reserve the right to cancel your order in our sole discretion. Any amount to be refunded subsequent to such cancellation shall only be processed post deduction of the shipping and delivery charges borne by us.

Further, you acknowledge and accept that the title and risk of all products ordered by you and delivered to you shall pass on to you upon your receipt of the delivery thereof.

Summary of Shipping Charges

 Please see below a list of the shipping charges that may be levied on your order placed with us, basis the delivery location and preferred mode of payment:

  • Shipping Charges for Delivery Within India
  • We provide free shipping within India for all prepaid 
  • The option to pay for your order at the time of delivery (“Cash on Delivery”) is available only in selected pin codes within India, and is subject to the order value cap of ₹7000.
  • Please note that an additional charge of ₹150 is levied for Cash on Delivery payment orders.

 

Return and Exchange Policy

We want you to love what you ordered, but if something isn't right, let us know. We'll give you an exchange on that piece in only same color or different size. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging with original tags, for an exchange, within 2 days from the date on which these goods are delivered. Once received, the customer care team will see if all conditions are met, your credit/exchange would be processed.

Please note:

1)  Products once delivered cannot be returned. It can only be exchanged for same product in different size or store credit.

2)  Items will be considered for store credit/exchange only if it is unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care department in the event of any Goods/products are delivered without tags.

3)  All custom-made orders are non-returnable.

4)  No Exchanges on discounted merchandise.

5)  Returns/Refunds would only be accepted if goods received are defective, spurious, not as advertised/agreed upon or delivered later than stated delivery date. 

6)  Refund will be provided as store credit/coupon code for future purchase, we don't have cash refund.

 Exchange in India 

Step 1

To return an item, the customer must write to us at ethnictrendsbyshaheen@gmail.com . Alternatively, the customer may call/WhatsApp us at our customer care number +91-9311852711, within 2 days of delivery of the shipment.

Step 2

Please await a mail confirmation from our end for initiating the return. We will try to arrange for a pick-up through our courier partner DELHIVERY. Just in case, their service is unavailable at your address, we request to self-ship it at our address.

Step 3

Pack your return securely, in the original package if possible, and Courier the parcel back to us. Details will be shared in the email.