Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ethnictrendsbyshaheen@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ethnictrendsbyshaheen@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ethnictrendsbyshaheen@gmail.com.

Return & Exchange Policy

We want you to love what you ordered, but if something isn't right, let us know. We'll give you an exchange on that piece in a different size. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging with original tags, for an exchange, within 14 days from the date on which these goods are delivered. Once received, the customer care team will see if all conditions are met, your credit/exchange would be processed.

Please note:

  1. Products once delivered cannot be returned. It can only be exchanged for same product in different size or store credit.
  2. Items will be considered for store credit/exchange only if it is unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care department in the event of any Goods/products are delivered without tags.
  3. All custom-made orders are non-returnable.
  4. No Exchanges on discounted merchandise.
  5. Returns/Refunds would only be accepted if goods received are defective, spurious, not as advertised/agreed upon or delivered later than stated delivery date. 

Exchange in India 

  1. To return an item, the customer must write to us at ethnictrendsbyshaheen@gmail.com . Alternatively, the customer may WhatsApp us at our customer care number +91 9311852711, within 14 days of delivery of the shipment.
  2. Please await a mail confirmation from our end for initiating the return. We will try to arrange for a pick-up through our courier partner Delhivery. Just in case, their service is unavailable at your address, we request to self-ship it at our address.
  3. Pack your return securely, in the original package if possible, and Courier the parcel back to us. Details will be shared in the email.

Exchange Outside India

Unfortunately, at this moment, we do not permit any returns or exchanges for international orders, unless the product is damaged or defective, or if merchandise delivered is different from what you had ordered.

In an exceptional case to case basis, if a customer can facilitate the return of goods in India, at an address from where a pickup can be arranged through our courier partner Delhivery, within 90 days from merchandise delivery, we are happy to facilitate an exchange for the customer. Shipping charges may be applicable in case, exchanged merchandise requires International shipping